System Associates offers a wide variety of customer support
services, tailoring our support contracts and Service Level
Agreements to our customer's individual needs.
Typically our customer support service is available during
business hours, with an out of hours service available, if
appropriate
Logging and tracking issues
Our customers can log issues in a number of ways including email
and telephone or by using the online eLog service management
tool.
The System Associates' eLog system also allows our
customers to track their issues online, right through to
resolution.
Delivering the very best customer service
Our Service Management processes are underpinned by IT
Infrastructure Library (ITIL) best practice and has been certified
as meeting the standards of IS20000. Our Service Management ethos
is both pragmatic and flexible and we always aim to deliver the
very best in customer service.
Please refer to our customer care policy for more
information.
