Technical support

We develop and deliver a wide variety of web-based services, offering each solution with a choice of cost effective support options that we can tailor to meet an individual customer's requirements.

Our technical support service provides support, including response and bug fixes, for the applications we develop.

Support agreement

Standard support hours are 9am to 5.30pm from Monday to Friday, excluding Public Holidays. During these support hours we respond to all the issues raised by our customers.

We will analyse all issues according to the assigned Severity Level of the incident, and all incidents considered to be errors within the supported software will be addressed under the Technical Support Agreement.

System Associates will respond to all logged incidents within the agreed standard level service agreement (SLA) and we'll provide regular updates to our customers until the issue is resolved.

We will also deliver a monthly Progress Report to customers, detailing any incidents not yet formally closed.