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Quality policy

System Associates Limited (the 'Organisation') aims to provide defect free products to its customers on time and within budget.
The Organisation operates a Quality Management System (QMS) that has gained BS EN ISO 9001:2000 certification. This includes aspects of quality with specific relevance to the work of computer software and managed services providers.

Management commitment to quality

The company's management is committed to:

  • Developing and improving the Quality Management System.
  • Continually improving the effectiveness of the QMS.
  • Enhancing customer satisfaction.

The management has a continuing commitment to:

  • Ensuring that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction.
  • Communicating throughout the organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements.
  • Establishing the quality policy and its objectives.
  • Ensuring that the Management Reviews set and review the quality objectives, and report on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the QMS.
  • Ensuring the availability of resources.

Defining the policy

The structure of the Quality Management System is defined in the company's Quality Manual.

In summary:

  • All personnel understand the requirements of the quality policy and abide by the requirements outlined in the Quality Manual.
  • The Organisation complies with all relevant statutory and regulatory requirements.
  • The Organisation constantly monitors its quality performance and implements improvements when appropriate.
  • This policy is regularly reviewed to ensure its continuing suitability for purpose.
  • Copies of the quality policy are made available to all members of staff.
  • As a means of communicating the effectiveness of the QMS, copies of Management Reviews or extracts are provided to individual members of staff in accordance with their roles and responsibilities.

Related policies

See also the following company policies: